For designated Kraus styles of Strudon and Strudon LustraBlend


Real Life Warranty

Don't change your lifestyle. Change your carpet.

Ten Year Coverage for Spills, Wear, Fading, Fuzzing and More
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Spills

Ten Year Spot Removal Warranty

Kraus Carpet Mills warrants that foods and beverages will not permanently stain this carpet for the 10 years following its installation, provided the carpet is installed and maintained indoors according to Kraus recommendations including prompt cleaning of spills (see CCI Installation Standard and Kraus’ publication ‘How to Maintain your Commercial Carpet’).  In this warranty “stain” means an irreversible localized color change rated less than 3 on the AATCC Gray Scale for Evaluating Staining (1 = more change, 5 = less change).

This warranty is prorated based on 10 years of service and is not transferable.  It excludes the effects of improper installation and maintenance and willful damage including burns.

Claims must include a letter from a professional cleaner describing the spot and the cleaning procedures applied, with a statement that the spot could not be removed.  Kraus may elect to have its cleaner re-service the spot.  If this service removes the spot, the consumer shall pay for this service.  If Kraus determines that a stain persists and that all warranty conditions have been met, Kraus will compensate the owner pro rata for: (1) the original material cost of the carpet for the area directly and (2) a reasonable installation allowance.

Wear

Ten Year Residential Wear Warranty

Kraus Carpet Mills warrants that this carpet will not wear more than 10% in the 10 years following its installation, provided that it is installed and maintained indoors according to Kraus recommendations (see CCI Installation Standard and Kraus’ publication ‘How to Maintain your Commercial Carpet’).

This warranty is prorated based on 10 years of service and is not transferable.  It excludes carpet installed on stairs; areas subject to caster action; damage from skates, spiked shoes and other athletic footwear; water damage; the effects of improper installation and maintenance; and willful damage including burns, tears and cuts.  This warranty is void in areas where seams are not properly sealed at installation.  This warranty covers carpet wear (loss of pile) and does not cover soiling, crushing and pooling.

If, after testing the carpet, Kraus determines that the carpet has worn more than 10% and all warranty conditions have been met, Kraus will compensate the owner on a pro rata basis for: (1) the original material cost of the carpet for the area directly affected, and (2) a reasonable installation allowance.

Fading

10 Year Colorfast Warranty

Kraus Carpet Mills warrants that this carpet will not evidence a significant change in color caused by exposure to light for the ten years following its installation, provided that it is installed and maintained indoors according to Kraus recommendations (see CCI Installation Standard and Kraus’ publication ‘How to Maintain Your Commercial Carpet’).  In this warranty, “significant change in color” means a rating of less than 3 on the AATCC Gray Scale for Evaluating Change in Color (1 = more change, 5 = less change).

This warranty is prorated based on ten years of service and is not transferable.  This warranty excludes the effects of willful damage, improper installation and maintenance, and exposure to light equivalent to more than 40 Xenon Fadeometer hours.

If, after testing the carpet according to AATCC 16E-1982, Kraus determines that a significant change in color has occurred and that all warranty conditions have been met, Kraus will compensate the owner pro rata for: (1) the original material cost of the carpet for the area directly affected, and (2) a reasonable installation allowance.

Fuzzing

10 Year FuzzFree Warranty

Kraus Carpet Mills warrants that this carpet will not exhibit abnormal excessive pilling, fuzzing and shedding of pile fiber in the 10 years following it’s installation, provided that it is installed and maintained indoors according to Kraus recommendations.

This warranty is prorated based on 10 years of service and is not transferable.  It excludes water damage, the effects of improper installation and maintenance, and willful damage.

If, after testing the carpet, Kraus determines that the carpet has exhibited abnormal excessive pilling, fuzzing and shedding, and that all warranty conditions have been met, Kraus will compensate the owner pro rata for: (1) the original material cost of the carpet for the area directly affected, and (2) a reasonable installation allowance.

Static

10 Year Anti-Shock Warranty

Kraus Carpet Mills warrants that this carpet will not generate static electricity in excess of 3 kilovolts (tested according to AATCC 134) for the ten years following its installation, provided that it is installed and maintained indoors according to Kraus recommendations (see CCI Installation Standard and Kraus’ publication ‘How to Maintain Your Commercial Carpet’).  

This warranty is prorated based on ten years of service and is not transferable.  It excludes the effects of improper installation and maintenance, and willful damage.

If, after testing the carpet according to AATCC 134, Kraus determines that the carpet has generated in excess of 3 kilovolts and that all warranty conditions have been met, Kraus will compensate the owner pro rata for: (1) the original material cost of the carpet for the area directly affected, and (2) a reasonable installation allowance.